Your Success. Our Goal.
CHT prides itself on offering exceptional customer support. As a leader and innovator in this field, CHT employs seasoned professionals with a minimum of 15 years experience in employee benefits administration. Each support staff member is a product expert in their own right. They know the business inside and out and they can help to ensure your success in using our products. From plan set up to claims adjudication, billing to discrimination testing, all support assistance will be handled by a real person with real technical experience. Support from CHT includes the following benefits:
- Normal business hours telephone assistance: Monday through Friday from 8AM to 8PM EST (After hours and weekend assistance is available by request)
- Website access containing tips on system operations, useful information about flex administration and new product announcements. Privileged access to the clients-only sections of CHT's website, including special Technical Tips and other customer support assistance
- Attendance at our Annual Client Conference at a preferred rate
- Automatic email notification of important events, upcoming product releases and legislative changes affecting CDH
- Webinars and teleconferences to introduce clients to new system enhancements, share industry issues or future developments
- An online forum allowing access to bulletin board and chat features so you to contact other Users across the country
It doesn’t stop there. We are always available to provide additional training for any of our products. Training is available via customized packages, on-site visits or internet sessions. Whether you have a staff of novice users or experienced superstars, we have the right program for you.
Finally, we can actually step in and help you get the job done. If you need to create a new report or have special requirements for a customized utility or process, please
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
one of our representatives today. We will be glad to help you analyze your needs and define your requirements.
|
